When the internet access issue surfaces, devices connected to the EX7500 cannot access the internet but they can access EX7500 admin page.

Band 1: 400Mbps 2.4GHZ. If not check them and click Save as shown in Figure 1. If 5GHz shows not connected, either your router is not dual band or you haven't extended the 5GHz of router to this extender. 2.4 and 5GHz LEDs will turn ON only when any of your device is connected to that specific band of extender.

2.4 and 5GHz on right panel of status indicates connectivity between your devices and extender.

How about airtime fairness? Re: Ex7500 not working. Model: EX6150|AC1200 WiFi Range Extender, EX7500|AC2200 Nighthawk X4S Tri Band WiFi Mesh Extender, R6220|AC1200 Smart WiFi Router with External Antennas, R7000|AC1900 Smart WIFI Router. Hi @Trayce13, 2.4 and 5GHz LEDs will turn ON only when any of your device is connected to that specific band of extender. Tested the connection with router on the location without the EX and the speed is OK. Why is it not possible to make external connections. However, if you don’t want to go with AiMesh, considering the price, I’d recommend this new TP-Link’s OneMesh setup.

I tried to manually connect it, and the wifi from the extender wasn't showing, and the 2.4ghz and 5ghz lights weren't on. I am contemplating a similar pairing but from the Netgear forum it appears that the EX7500 seems to be afflicted with connectivity issues for some folks hence I am apprehensive. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. It will run fine for a while but then it will lose the internet access. To troubleshoot genie that continues to appear after installation: Perform a network power cycle by rebooting your main router and extender. 2.4 and 5GHz on left panel of status indicates connectivity between your router and extender. As a result, I was able to roam between the router and the extender while maintaining connectivity. We hope you'll join the conversation by posting to an open topic or starting a new one. 866Mbps 5GHz, 8.94 x 6.68 x 3.65 in (227 x 170 x 93 mm), 3.3 x 3.0 x 6.34 in (83.82 x 76.2 x 161.04 mm), Four Gigabit auto-sensing network port, one USB 2.0 port, Dedicated back-haul band to reduce signal loss, No network port hence no access point mode, Blinking (blue): The extender is resetting to its factory default settings. If nothing is connected to either 1 of extender band, it'll show as not connected which doesn't mean your extender is not working. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. When the internet access issue surfaces, devices connected to the EX7500 cannot access the internet but they can access EX7500 admin page. https://kb.netgear.com/000053099/What-do-the-LEDs-on-my-EX7500-Nighthawk-Tri-band-WiFi-Range-Extende... As I stated in my original post, My Cable Modem is a Netgear CG3000v2 which only supports 2.4GHz Wifi, (1) There is no 5GHz channel from the modem/router to the EX7500, but the EX7500 Status Page shows as having the 5GHz channel is open for wireless connection, the status lights shows "blue" as active and porerational, but that seems to be somewhat problematic ... no 5GHz channel through to the modem/router. If I disable the 5GHz channel on the EX7500, leaving only the 2.4GHz channel enabled, then all traffic stops, the EX7500 is non-responsive, and I need to do a Factory Reset and start again The display lights alternate a red light for 5GHz then 2.4GHz, then sometimes no 2.4GHz, although it still seems to operate --- there does not seem to be a strong correlation between the indicator lights and its operation. Noone using the same channel. Have you tried putting the EX7500 on a different SSID and different wifi channels to see if that'd help? Easy to use. Did you tried disabling 5GHz when smart connect is disabled? Does the issue persist on all devices that connect to the extender? I just want to be sure it’s the smartest move, considering performance, cost and practicality. I assume this has something to do with the smooth hand off. Since this extender is Triband and second 5GHz is reserved for back haul, it'll broadcast first 5GHz network so that you can connect any 5GHz capable devices to it where if you have smart connect enabled, it'll swicth between bands based on bandwidth allocation and traffic on the bands. Covered. And More! Do you have any devices that do large data transfers over the 5ghz to the R7000 that could be disrupting the EX7500 backhaul to the R7000? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do this when the router is powered on and hold the button for 10 seconds, or until the power light starts to blink. Band 1: 400Mbps 2.4GHZ.

Hi Clay, unfortunately, there’s not much you can do as a receipient. Don a mask! Did you tried disabling smart connect on extender before disabling 5GHz and checked if you witness the same? Dong how do I get my own cellular hotspot? HDD to SSD: The Best Way to Revitalize Your PC, Internet Bandwidth Explained and Real Tips on Conserving Your Data, How to Check and Enable TRIM for Your SSD, https://dongknows.com/tp-link-onemesh-wi-fi-system-review/, https://dongknows.com/mesh-wi-fi-system-explained/, Samsung 970 EVO Plus NVMe solid-state drive, Asus RT-AX82U AX5400 Dual-Band Wi-Fi 6 Gaming Router, ASUS RT-AX86U AX5700 Dual Band Wi-Fi 6 Gaming Router, ASUS RT-AX89X AX6000 Dual Band WiFi 6 Router, ASUS ZenWiFi AX Whole-Home Tri-Band Mesh WiFi 6 System (XT8), TP-Link Archer AX10 AX1500 Wi-Fi 6 Router, Netgear Nighthawk AX6 6-Stream WiFi 6 Router (RAX50), ASUS RT-AX88U AX6000 Dual-Band Wi-Fi 6 Router, ASUS ZenWiFi AC CT8 Whole-Home Tri-Band Mesh System, WD My Passport Portable External Hard Drive, Tri-band AC3000. I know you said it has all green lights but its something simple you could try. $170 CAD can buy a good amount of drywall and cable, but I like the idea of not opening my walls. Asus RT-AX89X Review: Most Wi-Fi Bases. What firmware version are you using on this device? User manuals and firmware updates for NETGEAR products can be downloaded from NETGEAR Support.For more information see, How to update firmware on your NETGEAR … The 3rd band of the EX8000 is a 3×3 802.11ac band (1733Mbps). So try to connect any of your devices to it and check. the EX7500 is designed for one SSID that dynamically adjusts devices to 2.4 or 5ghz. New comments cannot be posted and votes cannot be cast. Compared to the EX8000, however, both of the EX7500’s 5GHz bands use the dual-stream (2×2) setup of the 802.11ac Wi-Fi standard, meaning they have the cap speed of 867 megabits per second. This topic has been closed to new posts due to inactivity. It should not disable the entire extender when you disable 5GHz which looks akward though.

I’m wondering if I have configured it incorrectly, or perhaps it’s not working.

How long does the internet go down with you're having issues? Reset it and try again. Buy NETGEAR WiFi Mesh Range Extender EX7500 - Coverage up to 2300 sq.ft. No, not torrents or automated backups. ), The Start Page shows the 5GHz channel's Connection Status is Disconnected, If I disable the 5GHz channel on the EX7500, leaving only the 2.4GHz channel enabled,  then all traffic stops, the EX7500 is non-responsive, and I need to do a Factory Reset and start again. NETGEAR ProSupport for Business services are available to supplement your technical support and warranty entitlements.

Could you point me in the direction of a product.. i spend a lot of time on caravan sites and the broadband on these sites are ok and work off multiple repearors around the sites. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. As stated in my first post, the Firmware Version is  V1.0.0.38_1.0.54. NETGEAR offers a variety of ProSupport for Business services that allow you to access NETGEAR's expertise in a way that best meets your needs: © 1996-2020 NETGEAR® Privacy PolicyTerms and Conditions, 9/17/20 - Security Advisory for Admin Credential Disclosure on Some WiFi Systems, PSV-2020-0045, 9/17/20 - Security Advisory for Security Misconfiguration on RAX40, PSV-2019-0267, Desktop and Notebook PCs, Printers, Scanners, and more, Windows Operating Systems, MS Office, Outlook, and more, Protect your investment from the hassle of unexpected repairs and expenses, Connect with experienced NETGEAR experts who know your product the best. Due to COVID-19 we are still experiencing unusually high call volume. Speeds are good, but I haven’t pushed it with HD streaming or anything else like that. Is there any way to confirm I’m getting back haul, to confirm it not just functioning as a regular extender?

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