thank you! Everything else worked fine– Messages, phone calls, Weather, other apps. My mail now works on cellular as well as wifi. Contact me directly and let’s figure this out. Your article has saved me time, effort, and surely frustration with Store salespeople/”techs”. I had the same problem and never turned cellular off for mail. Wacky problem! It would be hard to do by accident, due to the control itself being way down the list of apps with a cellular data on-off switch. I would bet “not.” Let’s see! As far as I could find, the T-Mobile (carrier) website doesn’t suggest trying this very simple solution. I don’t doubt that you know the right settings. Your writing is clear and helpful. You can follow the question or vote as helpful, but you cannot reply to this thread. i set up a new mail for one of our managers and it failed to download anything. I went to the Apple store, but they couldn’t help!! This is my first time visit to your blog. One thought on how the switch got turned off — my family has a very limited data plan, and I vaguely remember a few years ago scrolling through the cellular data settings and turning off data for apps that I rarely use but didn’t want to/was unable to completely delete. That’s great! Here’s a fix for that problem. At that time, I wasn’t using the Mail app for work, so when I started a new job recently and thus started using the Mail app, I had forgotten about changing my settings so long ago until I read this post. It makes sense as far as how our Android phones were fine and the Iphones were not. I agree, it’s sort of a long story– an “Executive Summary” at the top would be nice. One idea: switch the cellular data for mail off, then shut the phone off, then turn the phone on, and then witch the cellular data for wifi back on. Since upgrading from office 2016 to 365 there has been a change in outlook when it comes to receiving photos sent from my iPhone. How to stop nuisance calls on your mobile. I had similar; even though Safari (on my phone) connected to iCloud etc., using cellular data, it (my phone) would not connect to iCloud using cellular data. She fortunately was able to get the server people to apply the latest MS Exchange patch, and the problem went away. I have been struggling to work out what was wrong with my email for months, Google’s and found this post. Great! You just helped me with the same issue. They’re doing it primarily by cheating, not by mathematics. Turned it off and on again. My guess was that this would not work and that we would narrow our problem down to something wrong with the network connection (or maybe the antenna) when not on WiFi. Why did I not know this? That’s awesome! Thank you thank you thank you. Was using the GMAIL app and just honestly don’t care for it. Thank you so much. Fixed my co-workers phone in just a couple of clicks. Switching to airplane mode and back again doesn’t help, but switching the phone off an on again does work (as does getting some Wifi), I tried a different email app a while ago and it didn’t seem to suffer from the same problem, but I didn’t use it for long enough to be sure (it was one of those apps which tries to organise your email for you, which I find really annoying), i was able to help a client because of this suggestion. And since I was able to send and receive emails from both of her accounts, her email accounts were working fine. It looks as if writing this blog post was a good idea. I’m so impressed that this worked for so many people – but disappointed that it didn’t work for me! Interesting that your address is hotmail– I wonder if that’s a factor. I think you’re right. Thank you for your efforts, This fixed my problem too. Super. I have had this issue for a year and no one could help with it. It is not a rogers problem in general as the wifes phone works on rogers with the same SMTP settings. Thanks again. Now he thinks I am a sorcerer or something. Glad to be of service. Upon reading your article, I scrolled down further all the way to letter M and BINGO !!! Muchas gracias, funciono con mi iphone 5S. Love it! For outgoing, you have to tap where it says “OUTGOING MAIL SERVER” and then “PRIMARY SERVER.” Most important: set it up as IMAP to begin with. This was exactly the problem. I am part of the growing populace that troubleshoot with the “Google/Youtube first, use brain second” mantra. My email address concludes “@twcny.rr.com”. Out of desperation tonight, i did one last search and came across this article. Many thanks. Checked, but both mail and outlook are on under cellular data, yet, cannot receive emails unless connected to wifi. This makes it easy to change mobile networks whilst keeping the same phone number as before. Thank you, I was very frustrated my emails only worked sometimes your solution worked! Thank you so much for posting this! THANK YOU! It’s becoming a huge problem! Had this problem for like a year and didn’t seriously try to fix it because I could use it over WiFi..the fact those menus exist and I’ve never looked at them made me wonder what I don’t know what my iPhone does – remembered I recently watched Steve jobs’ pitch for the original iPhone unveiling nd actually discovered stuff my iPhone does I didn’t know about – crazy! Click Submit to move your post to the correct forum. You have no idea how much this helped me. Having this issue started November 2020 with no updates on iPhone. Prevent broken emails with Litmus Email Previews, the premier email testing tool with previews in Outlook, Gmail, and other email clients and devices. And I dont agree with the guy who said you should just summarise the procedure (which I see you did later under ‘executive summary’). I did the same thing, got a new phone and nothing changed. Thank you as your post fixed my phone as well!!!! I asked Laura to try sending me an email and to our surprise, it worked. Having an issue with iCloud? Thanks so much for your skills, clear step-by-step explanation and generosity in sharing with the rest of the world. Proudly powered by WordPress | Theme: Baskerville 2 by Anders Noren. For me the narrative was gripping….I kept praying the issue was indeed exactly the same problem that I was facing, and then reflecting on your process(es) of elimination until you found the culprit. This does not work. I’ll do it. You showed us that one must be calm and rational and go eliminating the possible causes and, most of all, be patient. Thank you so much. This revealed a section of Cellular’s settings that I hadn’t looked at. Everything seemed fine after the repair. That’w why I write this stuff- to help someone out. I do wonder what is turning that option off for people. Thanks a lot ❤️❤️?? That must have been very frustrating to your friend who had bought a new iphone but it proved that the problem was in the software. I toggled it off, turned off the phone, turned the phone back on, and toggled it on – still not working. I’m sure this will fix my phone. They have all gone away on their own. Great to know I helped you! I can receive email via both cellular and WiFi but can only send via WiFi on both my iPhone X and iPad. Thanks for your patience and kind understanding. I think this might be a certificate problem. I’ll update the blog post if you can provide the exact name of the update you applied. Thank you so much for your help. Thank you for posting. I can send other types of email. I try to avoid IPv6 myself. I did what you suggested, then walked outside and around the corner and was able to get my emails. Christian you are a genius ! When the new iPhone was ready I tested sending and receiving email over WiFi, and it worked perfectly (as expected). Not sure if this was mentioned or not, but if you want to get notifications on both your iPhone and your Apple Watch, just turn off wrist detection on the Watch. Glad to hear that your problem is solved! One again thank you. Had same problem for 6 weeks. If i am not allowing data for certain app then it should show a different message. Is your email handled by an Exchange server? After several outings with no mail, I did a quick search and found your article with its quick fix and now it works again! I have no idea how cellular service for email would have gotten turned off (and I’m quite sure I would have remembered a warning), but a test email suggests that I’m back in business. unfortunately my cellular data for mail was turned on when I checked after seeing this post, I was really hoping it might have been that… have you got any thoughts / ideas on what to try? Same here, ipad of a co-worker, worked fine for 6 weeks , until the error. So simple when you know how! Contact me directly (use the contact form) and let’s figure it out. Thanks mate. Many thanks! I did get the check marks and the ports are correct as well as the SSL setting. Hi! I have had this very frustrating problem for months and have been repeatedly deleting and re-installing my mail accounts but to no avail. Finally o found this article. Any thoughts? A huge thanks to you :))). I went through the same thing as you did I even got a new phone, then I got a new Sim card and still have the problem no dear Apple new one it was. It turned out i didn’t have Mail turned off to use cellular data but I had ‘Watch’ turned off. FANTASTIC! Can pick emails via BT Mail? Check the Apple Services system status here. Buy Beats Studio3 Wireless Noise Cancelling Over-Ear Headphones - Apple W1 Headphone Chip, Class 1 Bluetooth, 22 Hours of Listening Time, Built-in Microphone - Matte Black (Latest Model): Everything Else - Amazon.com FREE DELIVERY possible on … Let me see whether I’m understanding this correctly: you turn off WiFi, so you know you’re on the cellular data, and you can’t send. Buried down in the UI, never even thought to scroll down once…. Cellular is turned on for Mail. I have been looking for this for months! So many apps were allowed, but not Mail. some simple setting has flummoxed the whole thing and I have lost days of work, frustrated much, yes! They spent over an hour trying to fix this to no avail. Happening with many co workers. Tell a friend– that helps me! A week+ of frustration and loss of productivity but what can you say, it’s an art, not a science. Good point. Had this issue from an iphone 6s to a 7 and gave up a year ago. THANKS!! Glad I could help you. Any help is MUCH appreciated, it’s not too often a problem like this completely stumps me. What may have changed is a mystery to me. I wonder what happens if you turn off WiFi, so you’re on cellular for sure, before you try to set up the account. Incoming port is 993 (SSL ON) and outgoing port is 587 (SSL ON). I Guess it’s one of the failsaves for people with huge mailboxes. Sorry it took so long! I had exactly the same experience– I never thought to scroll down because what I saw of “Cellular” settings fit perfectly on my iPhone’s screen– and of course there are no scroll bars on the iPhone to indicate that there’s something to scroll! When the new iPhone was ready I tested sending and receiving email over WiFi, and it worked perfectly (as expected). Note: if, for some reason, you turn “Use Cellular Data For” to OFF for Mail, you’ll get a big warning telling you your mail won’t work right if you do that. Thanks to you I looked more carefully into the cellular section and found it. Thanks. We started out thinking the problem involved the iPhone settings for Laura’s email accounts, but that wasn’t it. I think I’ll need to know more about this situation… send me an email and let’s figure it out. I tried turning on Icloud drive. All out of the blue last week (while I was on vacation, of course!). Naturally I flipped the switch for Mail to “On” and the problem went away. You did such an awesome job of explaining everything step by step! Given that BT captures around a third of the UK's broadband market, that's a lot of customers with free storage to take advantage of (and not many know about it). Nice Googling. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. And vice versa. Not sure why. and help them out too. So it is either an iPhone problem or a problem specific to the cellular account that the iphones are connected. Two years and several apple stores later I had completely given up. Cellular data for MAIL which is the one I use was indeed OFF. Weird, Huh! Interesting. I would try deleting the account from the iPhone, TURNING OFF WiFi on the iPhone, then adding the account again, so the whole thing has to get verified over Verizon’s service. Thanks for the info dude !!! Any link to or advocacy of virus, spyware, malware, or phishing sites. – anyway thanks for your solution, it’s 04:51am here in the UK, I got up especially for this and the fact you helped me solve this so easily has made my night (and morning!) Thank you Christian. Thanks mate, this was really helpful for me! Anyhow, once we saw the “Use Cellular Data For:” section, we zeroed in on the problem, and fixed it right away. Laura checked (Settings/Cellular)– it was on. My next guess was that maybe there was something wrong with Laura’s account with Verizon. Turned watch back on and voila fixed!! I have been wondering too! Thank you!!! But it doesn’t tell us what to do. Thanks heaps . Awesome. Now it works outside of wi-fi range. I’ve also tried switching it off, turning the phone off and on again, and then turning the mail toggle back on – and I still can#t get email on mobile data (the UK translation of cellular!) It’s called “Use Cellular Data For:” and here’s how it looked (this is iOS 10– other versions may look a little different). Let me add my thanks too. I knew those settings were there & I even knew Mail was only not working on WiFi! No one I know has ever turned it off on purpose. Can you do other internet things over cellular— browse web pages, for example? The biggest problem with taking it to an Apple Store was they all have wifi so it was always working fine when I brought it to them ?– Finally!! No one would do it intentionally and none of the people who have had this problem remember switching it off. Tell a friend (or a stranger!) But something about the certificate/cellular combination could be it. I think they are having problems. Weirdest problem ever! thank you.. Try it free today. Well, that’s good, it shows we know what is going on. I made some tests and research on your question, and I found that it's unfeasible to achieving this feature in the latest version of Outlook for iOS. My cellular data was on, but when I switched it off and reset the phone it started working again. Had the same problem, Christian, until I found this site. “Try going to web pages with Safari,” I said. Merci beaucoup all the way from France! You legend – same problem here, was completely stumped. Someone wrote here that iCloud Drive had to be turned on– that’s a big surprise to me– but you might try it. I was finding it impossible to work remotely, having to send urgent work emails from my personal account whenever I was out of my office. work to individually save all pictures. Glad I could help. Helping people with their Apple stuff since 1987. SOOOO glad I found it!! That’s great! Interestingly, though, it could connect to appleid.apple.com. But, it was there whether connecting via wifi or cell, yes? No problem when on WiFi. just worked like a charm, thank you for taking the time to write this up! Today after reading your article, I realized that when I switched Cellular Data back on after international travel, and made sure GMAIL was on too (the Google app in the G part of the list of course), I neglected to make sure MAIL was on as well (meaning the native Apple app in the M part of the list). He bought his first Mac (a Mac Plus) in 1986 and his first iPhone in 2007. The new Snowden revelations are explosive. Then it stopped sending out again. Have you also tried the Outlook app on App Store to see if that behaves the same?

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