Gail for Model Number Samsung Refrigerator Model RS25H5000WW/AA.

Samsung DA97-06569S Assy ... Officials with the Florida Department of Agriculture and Consumer Services confirmed that over the past year, they have received a half-dozen complaints about Samsung refrigerators.

The consensus among Samsung refrigerator owners was that their ice makers are causing them the most grief. Our payment security system encrypts your information during transmission. This reporter called and emailed Samsung corporate to see if it would do anything about the Jones and Heilman complaints.

I took off one star because the impeller on the old ice bucket had two arms, while the new one just had a single arm, and it struggles a little more to actually get the ice moving, so the ice dispenser takes more time to use now. And if I leave it alone, it will freeze all on its own.".

She says it didn't help.


Please try again. She says she paid more than $3,000 and started having problems with it during the first month of ownership. "And it's completely shocking that nothing is being done about this. has been added to your Cart.

There was a problem completing your request. Lisa Heilman, of Sanford, can relate.

In regards to the ice build up around the ice maker, this is caused by an air leak that commonly occurs where the ice container section meets up with the refrigerator wall.

And will this be the entire bucket assembly or just the bucket?

Read more.

We work hard to protect your security and privacy. Samsung DA29-00020B Refrigerator Water Filter Replacement by Waterdrop, Compatible ... Samsung DA97-13718C Refrigerator Ice Maker Assembly, Supplying Demand DA97-05422A Refrigerator Ice Maker 7 Cube Fits AP4318629, PS4173396. Adrianna Iwasinski, Investigative Reporter. Brandt P. • Georgetown, KY • February 15, 2015. Please try again. It also analyzes reviews to verify trustworthiness. You will need to order DA97-08223D for the bucket needed. My ice maker bucket cracked and I need to replace it since it has two holes in it now. We're open and continuing to ship packages.

However, there is a Facebook group of more than 6,400 members calling for one. For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. Please make sure that you are posting in the form of a question. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average.

"It would usually take me a good half-hour to hour to do this," Heilman said.

Samsung DA97-14253A Assy Ice Maker-Indoor, SAMSUNG Assembly ICE MAKER; AW-PJ - Part Number: D, Samsung Refrigerator Assembly Bin / Guard-ref Bottle DA97-11500a, Samsung Refrigerator Assembly Guard Right DA97-11520b, Samsung DA47-00243K Refrigerator Bi-Metal Thermostat. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Heilman says Samsung offered her more than $850 for her 5-year-old refrigerator. And will this be the entire bucket assembly or just the bucket?

"There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. "It's completely frozen up top. Jones was offered a full refund of more than $3,100 for her newer-model refrigerator. "And it's certainly safer than a blow dryer.". "I'm really glad I reached out," Heilman said. Your recently viewed items and featured recommendations, Select the department you want to search in, Free returns are available for the shipping address you chose.

Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue.

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Your question may be answered by sellers, manufacturers, or customers who purchased this item, who are all part of the Amazon community. There's a problem loading this menu right now. "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. Discussions. Please try your search again later.

She says when she started researching online, she found post after post with the exact same complaint - and no solution in sight. A spokesperson with the Florida agency says they encourage all consumers to carefully research the product they intend to purchase, including consumer reviews. According to the complaint, the defective ice makers lead to not only leaks out of the fridge, but inside as well. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Answered by AppliancePartsPros.com   |   Tuesday, March 14, 2017. Show all topics.

"If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.". But truly, it should be fully operational for a modern refrigerator like this.".

Snapped right into place of the cracked ice bucket it was replacing. Hundreds of Central Florida families are fed up with their Samsung refrigerators and are turning to social media to share their frustrations, and despite all the problems, there is no recall insight. Jones says she and her husband also use a steam mop to defrost the ice maker almost every week. Showing topics with label Ice bucket cracked in multiple places.
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For Samsung Assy Tray-Ice BUCKET;AT0 (Part Number: AP4577927), Gail for Model Number Samsung Refrigerator Model RS25H5000WW/AA. ANSWER Hello Gail.

"In the event that the Samsung appliance malfunctions, contact Samsung," the spokesperson said.

From once every 2 weeks to once every 6 months. It is currently in mediation. What part number do I order? Copyright 2019 by WKMG ClickOrlando - All rights reserved. In addition, consumers complain that the ice bucket becomes stuck, possibly due to a clogged drain from the defect. You can return the item for any reason in new and unused condition: no shipping charges. Within days of receiving our email, Samsung called both Central Florida women, listened to their problems, and sent their complaints straight to their Office of the President. Heilman says she's surprised there isn't a recall on these ice makers. Fingerprint Door Lock, Ardwolf A60 Biometric Keyless Entry Door Locks, Smart Front Door-Lock with Digital Keypads and Backup Key for Garage Home, 304 Stainless Steel (Irreversible Left-Handle), Home Security Door Lock, Upgrade Easy Open Childproof Door Reinforcement Lock with 3" Stop Withstand 800 lbs for Inward Swinging Door, Nightlock Deadbolt Defend Your Home (Black), AmazonBasics Modern Exterior Door Handle with Right-Hand Wave Door Lever and Deadbolt Lock Set, Matte Black, AmazonBasics Handleset with Shelby Lever - Single Cylinder - Oil Rubbed Bronze, AmazonBasics Contemporary Stamford Door Lever with Lock, Entry, Oil Rubbed Bronze, AmazonBasics Contemporary Madison Door Lever, Entry, Matte Black. "It seems so petty, it's just an ice maker. Unable to add item to List.

Crystal Jones, of Palm Bay, said she bought her brand-new Samsung dark gray stainless steel four-door refrigerator last February. Manufacturer’s warranty can be requested from customer service.

Reviewed in the United States on June 8, 2018. If you need help with the Public File, call 407-291-6000. there is a Facebook group of more than 6,400 members, is also a class-action lawsuit filed in 2017, https://www.fdacs.gov/Contact-Us/File-a-Complaint/.

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