If you encounter speed complaints, check to see if all devices get slow speeds when running a speed test. Our Blue Curve TV package which we agreed to have for two years at a set fee has been absolutely nothing but trouble. Restart your phone (or preferred WiFi device). Works fine now. Blue curve extremely slow. These are 1750mbps extenders so I didn't bother to argue the toss about it. Please do not share any personal information, even if someone claims to work for Shaw. Follow the steps on the back side of the remote … How to manage your SmartWiFi speed limits.

BlueCurve Gateway is the Modem/Router Shaw offers for Internet subscribers (Sometimes paid for) Most houses can do a self install, its best to reach out to a Shaw Rep at (310-SHAW) and they can setup your account with a BlueCurve Gateway and mail it … SmartWiFi plans can be managed to limit wireless speeds, as discussed in How to manage your SmartWiFi speed limits. I have my Blue Curve device sitting directly on top of my harmony hub. If only some functions don’t work and the buttons aren’t worn out, the remote likely needs reprogramming. Ignore the Bluecurve app, log onto 10.0.0.1. Also as the other comments mention, disable band steering and separate your networks. For official Shaw support, please visit https://www.shaw.ca/contact-us/, Press J to jump to the feed. Unfortunately, we couldn't detect your location. Assuming it’s better now,, your devices aren’t navigating band steering efficiently. Click on the relevant link below for more details. I switched to bluecurve about 6 months ago. Learn more about this on How to manage your SmartWiFi speed limits. It's possible you have some signal issue in the house that need to be addressed.
See if that works, I just had it about 2 weeks and slow speeds are now happening more often, getting around 200 but nowhere near 600, New comments cannot be posted and votes cannot be cast, News and questions about Shaw products and services.

Pro tip: Look at getting the newest models when upgrading your devices if speed and performance are really important to you. Ask tech related questions, learn about new products, and get information. Everything works as it should with the Harmony including Hue lights and Sonos. Newer devices that are listed as AC-capable have the best chance of allowing for longer ranges and full use at the highest speeds on our SmartWiFi plans.
Haven’t tested how long the slow speeds last for yet but after sleeping over night it was fine. Now I have super slow wifi, my wired speed is awesome (600) but I'm getting about 15 -20 across the house with or without the pods. I’ve noticed that after I go down and reset the thing I have shitty wifi for rest of the night. ©2020 Shaw Communications. Ok so I looked at the bottom and I can’t find anything saying which modem it is. You can compare your results to what your private and guest networks have been set up to provide. You can do a restart from the bluecurve app. New comments cannot be posted and votes cannot be cast, News and questions about Shaw products and services. Low signal and poor connectivity seems to be an issue in SW Edmonton ever since I switched out of the hitron @ 300mb/s to 600 despite using the Technicolor modem. races ahead and shoots to the end when we try to go forward a wee bit. It’s also helpful to check if the hardwired computers on your internal network feel slow, or if it’s only the WiFi devices that are running slow. If you have the Arris model Xb6 swap it out at Shaw retail for a Technicolor model. This can cause newer devices to not work as fast as they normally could. He did change my cable to modem coax to be directly connected as I ditched cable yet I had my modem still connected to my tv. If it's an arris model that's most likely your issue, request a swap out. If you encounter speed complaints, check to see if all devices get slow speeds when running a speed test. Change the name of the 2.4GHz network (just add a 1). Cookies help us deliver our Services. Blue curve slow wifi I switched to bluecurve about 6 months ago. Will tell u if problem is before modem, modem, or blue curve internal wifi. Close. Ask tech related questions, learn about new products, and get information. Try speedtest.net.

I'm assuming you've done a restart and asked for Shaw to remotely test it right? More usage examples are provided on How to manage your SmartWiFi speed limits. Finger crossed fix tomorrow, Well tech came and found nothing wrong with device even though he found speeds went down like I had. It’s important to remember what speed limits you set on both your private network and guest network. Windows and Mac computers can check speeds by going to Shaw Speed Test, and phones and tablets can download a free Speed Test app from Ookla to find out the same information. Don’t forget to change the 2.4GHz back so they share the same SSID (erase the 1), Edit: don’t use google speedtest. Learn how to troubleshoot slow WiFi speeds using these tips and tricks to find out what is slowing down your SmartWiFi wireless network.

I contacted shaw again who had me try a bunch of stuff that didn't work. What can I do about this.

The remote or TV is slow and erratic - ie.

Far more stable. Shaw tech coming tomorrow as they don't know what the issue is so I suspect new modem coming. To start check the bottom of the modem and see if it's an Arris or a Technicolor model. Put that modem in bridge mode , hookup old router to it and see if wifi works. Setting speed limits can be a great way to manage expectations and provide balance. If newer, high-end devices get full speeds but older or more basic devices run slower, it may be time to upgrade if high speeds are vital to the affected users. Ok so we just switched to blue curve about 3 weeks ago and in the past week I’ve had the wifi cut out 3 times. ... but after 2 days dropped down to those similar slow speeds. ... As in touching close. If that doesn't work (and I've done this because the Shaw modem/router doesn't play well with Google and some IoT devices), get a second router and put your modem into bridge mode. Press question mark to learn the rest of the keyboard shortcuts.

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